1. Log in → click your avatar (top-right) → Dashboard.
2. In the left sidebar click Support to expand it, then click New. (While studying, Course Tools → Get Support on the learning page opens the same form.)
3. Choose the Type:
   • Course support — a Course dropdown appears; pick the purchased course your question is about.
   • Platform support — a Department dropdown appears (e.g. Finance, Technical); pick the closest match.
4. Type a short Subject.
5. Write your Message with as much detail as possible.
6. Optionally click Browse next to Attach a File to add a screenshot or document.
7. Click Send Message. Your ticket is created with status Open and the instructor/support team is notified.

For course tickets:

1. Sidebar → Support → Class Support.
2. Click the conversation row you want to open.
3. Type your reply in the message box (attachments supported) and send.
4. When your problem is solved, click Close on the thread.

For platform tickets:

1. Sidebar → Support → Support Tickets.
2. Click your ticket to open the thread, read the answer, and reply if needed.

1. Log in → avatar → Dashboard.
2. Sidebar → Support → Class Support — this lists tickets you raised and tickets students raised against your courses.
3. Use the filters (student, course, status, date) to find a ticket, click it, reply, and Close it when resolved.

1. Log in to /admin.
2. Sidebar → CRM → Support: open List to answer/close/delete any ticket, or New ticket to start one.
3. Open Departments to add/edit the departments users see in the "Platform support" dropdown.