Admin: Support Departments

Departments (e.g. Technical, Finance, Enrollment) are the options users pick when raising a Platform Support ticket. Set them up before pointing users at the support form.

Admin

1. Create a Department

  1. Log in to the admin panel at /admin.
  2. Sidebar → CRM → Support → Departments (/admin/supports/departments).
  3. Switch to the New Department tab and fill in, in order:
    • Language — departments are translatable; add one entry per language you support
    • Title (required) — e.g. Technical Support
    • Description (optional)
    • Icon (required) — pick from the icon picker
    • Trend color (required) — the department's accent color
  4. Click Submit — you're returned to the Departments list.

2. Manage Departments

  1. The Departments tab lists each one with its Description and Conversations count.
  2. Row actions: Edit (same form) and Delete.

3. Where Users See Departments

  1. When a user opens Panel → Support → New and selects Type = Platform Support, a required Department dropdown appears with your departments.
  2. Tickets land in Admin → CRM → Support → List, where you can filter by department, open the conversation, reply, and Close resolved tickets.
  3. The user tracks the ticket under Panel → Support → Support Tickets, where the conversation header shows the department name.
Tip: keep the list short and unambiguous (3–5 departments). Every department must be answered by someone — a ticket routed to an unmonitored department is worse than no department at all.